If your documents are expired or if we've requested a reupload, please resubmit them through the Anydrive app.

The prompt to reupload will appear when you start your booking. Just follow the instructions to upload the requested documents.

To deactivate your Anydrive account, please submit a request through the app in the profile section. All personal and payment details will be retained for up to 45 days before being automatically deleted from our system.

Note: We cannot deactivate your account if there are any unpaid invoices.

If your account has been rejected, it is because our security team has identified an issue with your account. At Anydrive, we carefully evaluate various factors to ensure the safety and reliability of our platform.

Our security team uses a comprehensive set of criteria and conducts thorough checks to verify user identities. While we cannot share specific details of our internal processes, the decision may be influenced by factors such as:

• A breach of our general terms and conditions
• Security concerns identified by our internal systems
• Suspected fraudulent activity or evidence of shared accounts

For a quicker resolution, please contact us using the email associated with your Anydrive account. If you believe there has been a misunderstanding, feel free to email us at info@anydrive.io. We apologize for any inconvenience and appreciate your patience and understanding.

Our verification team is available 24/7 to promptly review your Anydrive account. Document verification usually takes up to 1 hour, though it may take longer in some cases. To ensure a smooth process, please upload all documents correctly as specified in the app.

Important Notes:

• We do not accept a photo of a photo; the original document is required.
• We do not accept a certificate of driving license issuance; you’ll need to wait until you receive the official driving license card.
• Some licenses require an International Driving Permit; in these cases, both licenses are needed.

If you haven’t received an update after 24 hours, please email us at info@anydrive.io, and our team will assist you.

To prevent identity theft and fraud, personal information cannot be changed online. To update your details, please email a scanned copy of your new driver’s license to info@anydrive.io. Be sure to attach a copy of your driver’s license or ID card, along with a selfie holding your driver’s license or ID card for verification. Contact Customer Care Services through Anydrive app as soon as possible to ensure your driver’s license or ID card information is updated in your Anydrive account.

To change your phone number, please email us at info@anydrive.io with your new phone number. Make sure to send the email from the address you used during registration with Anydrive and include a selfie holding your ID card for verification.

You may read the Agreement and accept its terms and conditions in the Anydrive app online upon the registration. I will be request to digitally sign hand over protocol before you start the rent.

You can read the rules of using Anydrive in General Terms and Conditions

The verification process usually takes up to 1 hour, though it may occasionally take longer. You’ll receive updates on the status of your verification through the Anydrive app, or via SMS or email sent to the address you provided during registration.

We don’t charge any membership fees or deposits. However, a refundable fee of 5 AED may be applied to verify your payment method, which will be instantly refunded to your registered bank account.

For UAE residents and citizens, you'll need:

• A UAE driving license that’s over 6 months old
• Your Emirates ID
• A clear selfie holding your Emirates ID

For visitors and tourists, you’ll need:

• A passport copy
• Your home country driving license or an international driving permit
• A clear selfie holding your ID

A unique sequence of numbers will be sent to you via SMS to the mobile phone number you provided during registration in the Anydrive app. Please note, if you’re using a non-UAE mobile operator, there may be delays or issues in receiving the SMS due to the operational systems of international mobile networks.

The mobile phone number you provided during registration in the Anydrive app.

To register with Anydrive, follow these steps:

1. Open the Anydrive app.
2. Enter your mobile phone number to receive an SMS with a PIN code for authorization.
3. Accept the General Terms and Conditions and consent to personal data processing.
4. Enter your email address.

Then, upload the following:

• Photos of your passport or ID card (front and back)
• Photos of your driver’s license (front and back), along with an International Driving Permit if requested
• A selfie holding your passport or ID card

If your UAE driver's license is less than six months old, you will need to provide a valid driving license from your home country with more than six months of driving experience. This ensures compliance with our rental requirements and allows you to proceed with your car rental smoothly.

Yes, you can rent a car in Dubai using a valid US driver's license. Along with your license, you’ll need to provide an additional form of identification, such as a passport, to finalize your rental. This makes it easy for US visitors to drive and explore Dubai without needing further documentation.

At Anydrive, your privacy is of utmost importance to us. We take the protection of your personal data seriously and implement strict measures to ensure its security. While you enjoy our car rental services in Dubai, you can rest assured that your information will remain confidential and will not be shared with any third parties. We value your trust and are committed to providing a safe and reliable rental experience.

In Dubai, the minimum age to rent a car  is 21.

Before your rental begins, you'll find all the car details in the App, including its location, make and model, and license plate number. The method for accessing and starting the car depends on the location and model.

You can select any available car through the Anydrive app, choose the rental duration and period, and click "Pay" to reserve it. Your rental will be confirmed once your request is processed, and the payment is successfully completed.

Download the Anydrive app from the App Store or Google Play. Register an account by following the in-app instructions, and start renting cars directly through the app.

At Anydrive, all our vehicles come with a minimum rental duration of 24 hours, whether you select a luxury or economy model. For those needing a vehicle for an extended period, we offer flexible long-term rental packages, allowing you to choose the perfect vehicle for your journey with terms tailored to meet your needs.

When renting a car in Dubai, explore our extensive range of high-quality vehicles to find one that perfectly suits your needs. Whether you’re looking for a budget-friendly option for daily city travel or a luxury vehicle for a premium experience, Anydrive has something for everyone. Each car in our fleet is meticulously maintained, providing a comfortable and reliable driving experience as you explore the vibrant streets of Dubai. Select the ideal vehicle to elevate your journey and make your exploration truly unforgettable!

The best way to explore Dubai is by renting a car from Anydrive. With competitive prices and a diverse range of vehicles, you can easily find the perfect car for your needs. Enjoy the freedom of driving through Dubai’s impressive infrastructure at your own pace, adding convenience and flexibility to your trip for an unforgettable experience.

Renting a car from Anydrive in Dubai offers numerous advantages over public transportation. It provides unparalleled flexibility, enabling you to explore the city at your own pace. This is especially beneficial for groups or travelers with luggage, as our rental options accommodate various needs. With a diverse fleet of high-quality vehicles, you can enjoy privacy and comfort while discovering off-the-beaten-path destinations. Say goodbye to waiting for public transport and enjoy the freedom to customize your itinerary, maximizing your time in Dubai!

The cost of renting a car in Dubai varies based on factors like the vehicle type and the length of your rental. At Anydrive, we offer competitive rates to suit different budgets and preferences. For instance, you can rent an economy car like starting from AED 1,499 per month. To get specific pricing and explore our wide selection of vehicles, please visit the Anydrive app. We're confident you'll find the perfect car to match your needs!

Yes, at Anydrive, you can rent a car in Dubai for around AED 500 per day, and most of our vehicles are available without requiring a security deposit. We offer flexible rental options to meet your needs. To find the perfect car and confirm the rental terms, please visit the Anydrive app

When planning your trip with Anydrive, it's important to budget for fuel expenses in Dubai. The average fuel price over the past 30 days has been around AED 3 per liter. By considering this cost, you can better estimate your refueling expenses during your rental period, ensuring a smooth and enjoyable experience as you explore the city.

At Anydrive, we specialize in offering a wide range of SUVs, perfect for different occasions and budgets. Whether you need a compact SUV for city driving or a larger model for family trips, we have plenty of options available. Additionally, we offer economical car rentals for those looking for more affordable choices. To explore the full selection of vehicles, including all available SUVs, visit the Anydrive app for the most up-to-date offerings and details.

Yes, with Anydrive, you can conveniently rent a car from Dubai International Airport at any time, 24/7. Our seamless car hire process allows you to pick up your rental car right after you arrive, ensuring a smooth and hassle-free start to your journey. Explore Dubai with ease by renting a car directly from the airport.

Renting a car in Dubai is generally affordable, but prices can vary based on the vehicle's make and model. For those looking for budget options, economy cars can start at around $20 per day, while SUVs typically begin at $81 per day. If you're interested in luxury or supercars, be prepared for higher costs, often exceeding $1000 per day. With a diverse selection available, you can find the perfect vehicle that fits your budget and needs.

We charge on a daily basis, following a 24-hour rental period. For example, if you rent a car at 2:00 PM, the rental should be completed and the car returned to the Home Zone at 2:00 PM the next day. To avoid any additional charges, we recommend that all customers double-check the return time and date in the Anydrive app to ensure timely returns.

Yes, parking in Dubai is generally accessible and convenient for rental car users. The city offers a wide range of parking options, including public parking lots, street-side parking spaces, and underground parking facilities. In busy areas, you may encounter metered parking zones where payment is required—be sure to check for signage indicating parking rules and fees. It's important to follow all local parking regulations, as you will be responsible for any parking charges or fines incurred during your rental period.

If you return the vehicle with a dirty interior or exterior the customer will face a cleaning charge according to General Terms and Conditions.

The cars will be fully monitored by the Dubai Police.

In accordance with UAE vehicle rental laws, only the approved customer is permitted to drive the rental vehicle.

Transporting bulky cargo in vehicles is prohibited. Violating this rule will result in a fine as stated in the General Terms and Conditions. Additionally, you will be responsible for any costs related to the dry cleaning of the vehicle’s interior.

Smoking, including electronic cigarettes, vapes, and hookahs, is strictly FORBIDDEN in our vehicles. Violating this rule will result in a fine as outlined in the General Terms and Conditions. You will also be responsible for any dry cleaning costs for the vehicle’s interior.

Animals may only be transported in special pet carriers that prevent direct contact with the car. Transporting large animals in the vehicle is not allowed. Violating this rule will result in a fine as outlined in the General Terms and Conditions, and you will be responsible for any costs related to dry cleaning the vehicle’s interior.

You’re free to drive anywhere within the UAE, but you can only end your trip within the Home Zone, as indicated in our mobile app.

With Anydrive, you can travel freely within the Home Area, which covers the UAE. You can view the Home Area boundaries on the map in your Anydrive app. It is prohibited to use the car for training, competitions, towing, or off-road driving.

You can end your rental and park Anydrive cars in the designated Parking Zone specified in the Anydrive app, following traffic rules. However, ending the rental is not allowed in underground parking lots, on sidewalks, in restricted or private parking, garages, areas without GPS or internet access, disabled parking spaces, truck-only parking, paid parking outside legal public street zones, or behind barriers. Please note, parking fees are the client’s responsibility during the rental period.

To finish your rental, park the car according to traffic rules within the Home Area in a publicly accessible space in the designated parking zone. Ensure all windows, doors, and the trunk are closed, shift the automatic transmission to "P," and turn off the ignition by pressing the "Start/Stop" button. Exit the car, close the doors, and in the app, go to "Manage Rental" and select "Finish Rental." Take pictures of the car, then confirm it’s locked by checking the door handle.

If the car is left in an incorrect location, retrieval costs and an additional fee will apply. Your rental isn’t complete until the car is parked in the designated area shown in the app, and charges will continue until it’s properly returned. Failure to return on time without extending the rental may restrict access to the car. Note that trips cannot be ended in private, underground, or mall parking.

If you return the car later than the agreed-upon time, a charge will be applied for each minute of delay. This per-minute rate will be calculated from the original return time until the vehicle is returned. To avoid any unexpected fees, we recommend notifying Anydrive in advance if you anticipate a late return. This allows us to assess your situation and make any necessary adjustments to your rental agreement.

When renting a car and driving in Dubai, it’s essential to familiarize yourself with the local speed limit rules. Speed limits differ depending on the type of road and location. In urban areas, you’ll typically find speed limits ranging from 40 to 60 km/h, while on highways, limits can reach up to 120 km/h. Always keep an eye on the posted signs and follow the regulations to ensure your safety and that of others on the road. Prioritizing safety will enhance your overall rental experience while exploring the vibrant city of Dubai.

Yes, each car rented through Anydrive comes with a specific mileage limit, which typically depends on the rental duration. If you exceed the agreed limit, additional charges may apply. You can easily view the mileage limits for each car in the Anydrive app before completing your rental, helping you plan and avoid any unexpected fees.

No, only the individual who has registered with Anydrive and submitted their ID, driver's license, and any other required information is authorized to drive the rental vehicle.

While we understand that some customers may wish to explore off-road areas using our SUVs, Anydrive does not permit off-road driving with our rental vehicles. Our rental agreement excludes off-roading activities to ensure the safety and maintenance of our cars. However, if you're looking for an off-road experience, specialized companies in the UAE can provide this service upon request.

If your payment or deposit fails, it could be due to a few common reasons:

• You may have reached the maximum transaction limit on your bank card.
• Your bank might have restrictions on online purchases.

We recommend contacting your bank to determine why the payment didn’t go through and, if needed, adjust your transaction limit. Please note that our customer service team may be unable to assist with payment issues, as they cannot resolve bank-related problems.

To link your card in the Anydrive app, follow these steps:

1. Tap your name in the app.
2. Select "Payment methods," then tap "Show" and "Add a card."
3. Enter the card owner's name in Latin characters, the card number (no spaces), expiration date, and the three-digit CVV/CVC code from the back of the card.

You can link multiple cards, add new ones, or remove old ones. Ensure your card supports online transactions and has your name on it. A refundable 5 AED may be charged to verify your card, which will be instantly refunded to your bank account.

Payments for Anydrive rentals are made in UAE dirhams, based on the selected rate. To rent, you must link a physical bank card with online payment capabilities to your Anydrive account during registration. Payments are processed automatically after each booking, so please ensure sufficient funds are available before starting a reservation.

Anydrive accepts payments from credit or debit cards only, and virtual cards are not accepted. The payment card must be in your name, and you may be asked to present it to staff for validation.

Rental charges, including any added services, will be billed to your card at booking. If you later add Optional Extras, these will also be charged to the same card. For Car Subscriptions, payments will be billed monthly, with the final installment adjusted to reflect the actual days used in the last month.

At Anydrive, fuel is not included in your rental package. We only ask that you return the vehicle with the same fuel level it had at the start of your rental. If refueling is inconvenient, we can handle it for you, adding an administrative fee on top of fuel costs. For electric vehicle rentals, there's no need to match the initial battery charge; however, please ensure the battery is at least 10% when returning the vehicle.

The daily rental price at Anydrive depends on several factors, including the rental period, duration, mileage allowance, car model, availability, and any additional options or preferences. For an accurate quote tailored to your needs, we recommend starting a booking in our app.

Customers should ensure sufficient funds are available in the selected payment method before starting their booking. Additional mileage costs will be added to your bill after we assess any excess kilometers. Toll fees (SALIK/DARB) and fines will be billed within 10 working days. Extra mileage charges may be billed mid-trip in partial payments. If payment is unsuccessful, the trip may be ended from our side, and the vehicle could be immobilized.

Your rental includes a set mileage limit. If you exceed this limit, additional charges will apply. The Anydrive app will display the cost per extra kilometer before you confirm your booking.

With every Anydrive rental, you receive:

• Basic Insurance: This includes Third Party Liability, providing coverage for damages to third parties, as well as protection against theft, fire, and other damages, subject to an excess.
• Mileage Allowance: An initial mileage allowance is specified at the time of booking.

Please note, fuel is not included. We ask that you return the vehicle with the same fuel level as when you started, or an administrative fee will apply. For electric vehicles, while charging may be complimentary at certain locations, we request that the battery level is at least 10% when the car is returned.

The monthly cost of renting a car depends on factors like the vehicle type and location. Typically, renting for a month is cheaper per day than renting for just a few days. For an exact price on long-term or short-term rentals, visit our Anydrive app to check availability.

Absolutely! At Anydrive, you can rent a car in Dubai for AED 1000 per month. We have a diverse selection of vehicles available to fit your monthly rental needs, making it easy for you to find the perfect car that suits your budget. Simply visit the Anydrive app to explore your options and select the perfect vehicle for your journey.

When renting a car, it's important to note that certain expenses are not included in the rental price. Specifically, you'll need to pay for fuel, parking fees, road tolls (such as Salik), and any traffic fines that may arise during your rental period. For a comprehensive understanding of what is and isn't included, we recommend checking our Terms and Conditions page for more details.

A typical car rental agreement in Dubai comes with several benefits to ensure a seamless experience. The vehicle will be delivered directly to the address you provided during booking. Depending on the type of car selected, there’s a daily mileage allowance of typically 250 kilometers. If you exceed this limit, additional charges may apply, which can be viewed in the Anydrive app. Additionally, your rental includes comprehensive car insurance, liability coverage, and various perks to enhance your overall driving experience.

For visitors and tourists, the following documents are required to rent a car:

1. A valid driver’s license with at least 6 months of driving experience.
2. A copy of your passport or ID card

Countries Not Requiring an International Driver’s Permit (IDP)

Visitors with a valid driving license from these countries do not need an IDP:

• Albania, Australia, Austria, Azerbaijan, Bahrain, Belgium, Bulgaria, Canada, China, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States of America

Countries Requiring an International Driver’s Permit (IDP)

If you hold a license from any of these countries, an IDP is required:

• Afghanistan, Algeria, Andorra, Angola, Antigua, Argentina, Armenia, Aruba, Bahamas, Bangladesh, Barbados, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brunei, Burkina Faso, Cambodia, Cameroon, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Democratic Republic of the Congo, Costa Rica, Côte d’Ivoire, Croatia, Cuba, Curacao, Czech Republic, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Fiji, French Polynesia, Gabon, Gambia, Georgia, Gibraltar, Guernsey, Guatemala, Guinea, Guinea-Bissau, Haiti, Honduras, India, Indonesia, Iran, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Madagascar, Malawi, Malaysia, Mali, Mauritania, Mauritius, Mexico, Monaco, Morocco, Mozambique, Myanmar, Namibia, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, North Macedonia, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Russia, Rwanda, San Marino, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Sri Lanka, St Kitts & Nevis, Sudan, Suriname, Swaziland, Syria, Taiwan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Uganda, Uruguay, Vatican City, Venezuela, Windward Islands, Zambia, Zimbabwe

This list ensures compliance with Anydrive’s rental requirements based on nationality.

If you rent a specific type of vehicle, we may require a security deposit from your payment card 48 hours before your pick-up time. For bookings made less than 48 hours in advance, the deposit will be charged once your booking is confirmed and identity verified.

If there is damage to the car during your rental, a portion of the deposit will cover repair costs. Should further damage occur, we may request an additional deposit to ensure adequate coverage. If the damage is caused by another party, we will hold the deposit until their insurance reimburses us.

After the car is returned, your deposit will be released within 3-5 business days, provided there are no additional charges or claims. If costs arise, part or all of the deposit may be held until the final amount is confirmed. Refunds typically appear as a cancellation of the initial authorization, meaning no visible refund will show on your bank statement—just the removal of the initial authorization within a few days.

Your deposit will be refunded after the rental agreement is completed, as long as the car is returned in good condition and passes the inspection. Please note that it may take up to 28 days for the deposit to be fully processed. This delay can occur if there are additional charges, such as toll fines or other related costs.

Yes, we provide comprehensive insurance that covers both life and health for all passengers and any additional drivers. Our commitment to your safety is backed by exclusive partnerships with trusted, well-established insurance providers, ensuring that all your car rental insurance needs in the UAE are fully covered. This way, you can enjoy your journey with confidence and peace of mind.

Yes, Anydrive offers the option to rent a car without a security deposit. Simply browse the Anydrive app and select vehicles marked with "no deposit" to start your rental. This provides a hassle-free experience, allowing you to enjoy your rental without the need for an upfront deposit.

In the UAE, rental cars must have basic insurance as mandated by the Roads and Transport Authority (RTA). When you choose a vehicle from Anydrive, you can drive with confidence knowing that it comes with this essential insurance coverage, ready for immediate use. If you find yourself in an accident, make sure to contact the police to file a report. While the standard insurance covers damages to third parties, you can enhance your protection by opting for Collision Damage Waiver (CDW) for an additional cost. This will extend your coverage to include any accidental damage caused by you, giving you extra security during your rental experience.

If you rent a specific type of vehicle, we may require a security deposit from your payment card 48 hours before your pick-up time. For bookings made less than 48 hours in advance, the deposit will be charged once your booking is confirmed and identity verified.

If there is damage to the car during your rental, a portion of the deposit will cover repair costs. Should further damage occur, we may request an additional deposit to ensure adequate coverage. If the damage is caused by another party, we will hold the deposit until their insurance reimburses us.

After the car is returned, your deposit will be released within 3-5 business days, provided there are no additional charges or claims. If costs arise, part or all of the deposit may be held until the final amount is confirmed. Refunds typically appear as a cancellation of the initial authorization, meaning no visible refund will show on your bank statement—just the removal of the initial authorization within a few days.

Your deposit will be refunded after the rental agreement is completed, as long as the car is returned in good condition and passes the inspection. Please note that it may take up to 28 days for the deposit to be fully processed. This delay can occur if there are additional charges, such as toll fines or other related costs.

Yes, we provide comprehensive insurance that covers both life and health for all passengers and any additional drivers. Our commitment to your safety is backed by exclusive partnerships with trusted, well-established insurance providers, ensuring that all your car rental insurance needs in the UAE are fully covered. This way, you can enjoy your journey with confidence and peace of mind.

Yes, Anydrive offers the option to rent a car without a security deposit. Simply browse the Anydrive app and select vehicles marked with "no deposit" to start your rental. This provides a hassle-free experience, allowing you to enjoy your rental without the need for an upfront deposit.

In the UAE, rental cars must have basic insurance as mandated by the Roads and Transport Authority (RTA). When you choose a vehicle from Anydrive, you can drive with confidence knowing that it comes with this essential insurance coverage, ready for immediate use. If you find yourself in an accident, make sure to contact the police to file a report. While the standard insurance covers damages to third parties, you can enhance your protection by opting for Collision Damage Waiver (CDW) for an additional cost. This will extend your coverage to include any accidental damage caused by you, giving you extra security during your rental experience.

If something happens to a tire during your rental, please send a photo through the Anydrive app: Manage Rent > Take a Picture of Damage. Additionally, reach out to support through the mobile app for further assistance.

A car can be towed both during and after your rental period.

You won’t need to go to the impound lot to retrieve it, but you will need to cover the costs for towing, impound storage, and vehicle downtime.

In addition to the towing charges, there will be a fine from traffic police for improper parking.

In case of an accident, prioritize your safety first, followed by the safety of others involved.

Please contact the police at 999 and request an ambulance if necessary.

Next Steps

1. Notify us of the accident by contacting through the app.
2. In the UAE, a police report is legally required for any vehicle accident.
3. Once we receive the report, we’ll process the incident, and excess charges may apply based on the police report's findings and rulings.

All fines will be charged separately within 5-7 business days after your rental ends, along with an additional administration fee according to the Anydrive pricing schedule on our website. Fines will be automatically charged to your preferred payment method, including any applicable admin fees. You will have 24 hours to respond and appeal the fine if necessary.

When you rent a vehicle from Anydrive in Dubai, you are responsible for paying all parking fees incurred during your rental period. Dubai parking regulations and fees can vary across different areas, so it's essential to familiarize yourself with local parking rules to avoid fines or penalties.

When renting a car from Anydrive in Dubai, you may pass through Salik toll gates on certain roads. Each time you cross a Salik/DARB gate, a fee of AED 4 is automatically charged. These toll fees are tracked throughout your rental period and will be billed to your account either during your rental or shortly after it ends.